Support
Frequently Asked Questions
Orders
How do I track my order?+
Once your order ships you'll receive an email with a tracking link. You can also track from your account page.
Can I modify or cancel an order?+
Contact us within 1 hour of placing your order and we'll do our best to make changes before it enters production.
Shipping
How much does shipping cost?+
Standard US shipping is $8, free over $150. International rates calculated at checkout.
Do you ship internationally?+
Yes — we ship to over 60 countries. Duties and taxes are the responsibility of the recipient.
Returns & Exchanges
What is your return window?+
30 days from delivery for unworn items with original tags.
Are returns free?+
Yes, for US customers. International returns are at the customer's expense.
Pickup
Is store pickup available?+
Absolutely. Choose 'Local Pickup' at checkout and we'll prepare your order within 24 hours at 126 N Front St, Philipsburg, PA.
How long do you hold pickup orders?+
We hold orders for 14 days. Unclaimed orders are refunded to the original payment method.
Payments
What payment methods do you accept?+
All major credit and debit cards, plus digital wallets and buy-now-pay-later options at checkout.
Is checkout secure?+
Yes — all transactions are encrypted using industry-standard security protocols.
Store Visits
Where are you located?+
126 N Front Street, Philipsburg, PA 16866. Free street and lot parking nearby.
Do you offer in-store styling?+
Yes — book a complimentary 60-minute session by calling (814) 342-4742.
Product Care
How should I care for cashmere?+
Hand wash cold with a gentle wool detergent or dry clean. Lay flat to dry.
Do you offer alterations?+
Free alterations on all full-price garments purchased in store.